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I have been waiting almost a year for my parents niche plates to be engraved. Each time I submit how I want it to look I am either told off, in person, that I can’t do this & can’t do that, or I send by mail exactly how I want my parents plates to read & am sent back a proof so changed around from what I wanted!! The behavior of Sandra is bossy, temperamental & rude! What I want on my parents niche plates is beyond reasonable, said in a few words, and what anyone would expect to see as a memorial to one’s mother & father. This office worker should not be in a position of helping grieving people. When i aalled again over a wk ago to try to come to some resolution no one answered. A message was left & no return call yet !! They have my payment in full & I am still waiting almost a year for the time to place my parents ashes in the columbariums I chose for them, with their full birth dates,& my dad’s WWII status to be honored on his niche plate, IN THE VETERAN’S SECTION !!!
Rude office workers
People in office are rude, Sandra especially. All I wanted to do was order a cremation stone for my brother and No one could help but Sandra who was out doing a burial. I waited for her and when she came in told me she couldn’t help me at that time, I needed to make appt. Nowhere does it say appt needed except for Saturdys. Why couldn’t someone else in the office help????? I was told if Sandra wasn’t in then they could help me. I have asked quite a few times to have my Mom’s stone fixed because it is sinking and that hasn’t been done either. Who is Sandra’s boss????.
Really great service during a difficult time
I cannot be more thankful for the patience, grace, and support Sandra provided to both my brother and I during what was the most difficult time of our (and most peoples) lives – burying our dear loved mother. Sandra’s professionalism and guidance – from managing cost to picking the burial marker – was not lost on us. We had never faced the process of laying a loved one to rest, and your open arms and making my bother and I feel like family, meant the world to us. Your guidance also made the process easier when we had to burying our cousin/brother not very long after our mother. Thank you, thank you, thank you! We appreciate you!
Above and Beyond
Both of my parents are now at Knollwood and in both instances the staff went above and beyond for me and my family. Sandra was particularly compassionate, professional, and helpful. I would highly recommend Knollwood.
My son's burial
Sandra was a Godsend , helping me with everything I wanted to know, needed to do and kindly took care of me and led me through an impossible time at the lowest point of my life .