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Above and Beyond
Both of my parents are now at Knollwood and in both instances the staff went above and beyond for me and my family. Sandra was particularly compassionate, professional, and helpful. I would highly recommend Knollwood.
My son's burial
Sandra was a Godsend , helping me with everything I wanted to know, needed to do and kindly took care of me and led me through an impossible time at the lowest point of my life .
Burial of two sons 14 months apart
I buried my younger son, James, on November 25, 2019. I did not have an appointment, however, Sandra opened the door and helped me make arrangements for burial two days prior to Thanksgiving. I couldn’t bear to think of a headstone until 9 months later. The stone was placed just before Christmas. My elder son died on January 25, 2022, and was buried on January 28th, after the large snowstorm. We had only 7 people and used the chapel for our goodbyes. Sandra was a blessing each time, going over and above what I needed and with such tenderness, like we were her very own family. I will always be grateful for her kindness.
Please fix the Mausoleum!
My parents (who passed away while still rather young, sadly) are in the Mausoleum. My mom has been there since 1984, and since 1984, yes since 1984, there is a whole section of the mausoleum that only has half finished plaster on the wall and an old beat up fan inside the wall itself!. Really fun to go visit your family members for 37 years seeing half finished plaster and an old beat up fan inside the wall. That mess takes away from the beautiful Tiffany masterpieces and the sense of serenity one hopes to have when visiting family members. Awful.
Exceptional customer service
Knollwood has provided the most compassionate and wonderful service and exceeded my expectations. Bob, has been a sincere pleasure to work with, very timely in all responses and inquiries through out the process of losing a loved family member. Very respectful and accommodating every step of the way. Thank you Bob!