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Uncaring unresponsive staff
I called to inquire about the location of a particular grave and the office staff said they had no time to help. I was to email them the name of the deceased and they would get back to me. I sent the email (September of 2020) and am still waiting for a response.
Please fix the Mausoleum!
My parents (who passed away while still rather young, sadly) are in the Mausoleum. My mom has been there since 1984, and since 1984, yes since 1984, there is a whole section of the mausoleum that only has half finished plaster on the wall and an old beat up fan inside the wall itself!. Really fun to go visit your family members for 37 years seeing half finished plaster and an old beat up fan inside the wall. That mess takes away from the beautiful Tiffany masterpieces and the sense of serenity one hopes to have when visiting family members. Awful.
Exceptional customer service
Knollwood has provided the most compassionate and wonderful service and exceeded my expectations. Bob, has been a sincere pleasure to work with, very timely in all responses and inquiries through out the process of losing a loved family member. Very respectful and accommodating every step of the way. Thank you Bob!
Sandra and Bob are both such a pleasure to work with. Their sincerity and passion for the families they serve is both comforting and reassuring.. It takes a genuine and kind soul to do their jobs- and they do it wonderfully.
Knollwood, and Sandra in particular, was a godsend during the most difficult time of our lives. Caring, compassionate and most certainly knowledgeable. There is really not much anyone can do to help with a devastating loss in your life. However, Sandra walked us through everything and helped us immeasurably. I don’t know how we would have gotten through it without her. She made us feel special and was patient and willing to listen and learn about our family. Thank you from the bottom of my heart!